Privacy Policy

1. Information We Collect

When you place an order with Katenovas Collections, we collect the information you provide directly to us, including your name, phone number, email address, and delivery address. If you pay online, our payment processor (Paystack) also collects payment details necessary to process your transaction — we never see or store your card details ourselves.

2. How We Use Your Information

• To process and fulfil your orders
• To communicate with you about your order status
• To respond to your enquiries via WhatsApp, email, or phone
• To improve our products and services

3. How We Store Your Information

Order details are stored securely in our database for as long as needed to fulfil your order and for our business records. We do not sell or rent your personal information to third parties.

4. Payment Information

All online payments are processed securely by Paystack, a licensed payment processor. Katenovas Collections does not store your card number, expiry date, or CVV on our servers at any time.

5. Sharing of Information

We only share your information with trusted third parties directly involved in fulfilling your order — such as our payment processor and delivery partners — and only to the extent necessary.

6. Your Rights

You may contact us at any time to ask what information we hold about you, to correct it, or to request that it be deleted, subject to our legal and business record-keeping obligations.

7. Contact Us

If you have questions about this Privacy Policy, reach us on WhatsApp at +234 802 549 7647 or by email at eghenovakate@gmail.com.