Return & Resolution Policy

Last updated: August 2026

1. No-Refund Policy

All sales at Katenovas Collections are final. Once payment is confirmed and your order is processed, we do not offer monetary refunds. We encourage customers to review product descriptions, images, and sizing information carefully before completing a purchase.

2. Damaged or Incorrect Items — Our Resolution

We take pride in the quality of every item we sell. If you receive an item that is damaged during shipping, defective, or not what you ordered — and the issue is on our end — we want to make it right. Please contact us within 48 hours of delivery with clear photos of the item and your order details.

Depending on the situation, we may offer:

  • A replacement of the same item (subject to availability)
  • A store credit or discount towards your next purchase
  • A special deal or offer as a goodwill gesture

Each case is handled individually. We are committed to finding a fair resolution when the fault is ours.

3. What We Cannot Resolve

  • Change of mind after purchase
  • Items damaged due to customer misuse after delivery
  • Incorrect sizing due to customer error (please check size guides before ordering)
  • Items that have been worn, washed, or had tags removed

4. Exchanges

Exchanges for a different size or colour may be possible on a case-by-case basis, subject to availability. Contact us within 48 hours of delivery to discuss options. The customer is responsible for any additional shipping costs associated with exchanges.

5. How to Reach Us

  1. Message us on WhatsApp at +234 802 549 7647 with your order details
  2. Include clear photos if the item arrived damaged or incorrect
  3. Our team will review your case and respond within 24 hours

6. Contact

For any concerns, reach us on WhatsApp at +234 802 549 7647 or by email at eghenovakate@gmail.com.